Product list

1) When will the website be finished?
2) What is the best way to navigate the website?
3) What is the best way to contact Photios Bros Pty Ltd?
4) How long has your company been in business?
5) I cannot find the article I am looking for?
6) How can I order?
7) What are your hours of business?
8) What is your address?
9) How do I mail order?
10) If I require goods by tomorrow how can I get them in time?
11) Can I come into your shop premises?
12) Can I get a sample of the item before I order them?
13) What is your exchange or refund policy?
14) Is there a minimum order?
15) Is there a discount for bulk purchases?
16) I cannot find the question here are there any more FAQs in this website?

Answers
1) When will the website be finished?
UNDER CONSTRUCTION As at June 2008 we are currently at the stage of 75% of one of all our items on the website, and many of these also have a link to the full colour range of that item. After we have completed the full colour range of most items we will then put prices on the website. Although as we have over 5,000 items/images this will be finished as the months progress, in the meantime one can phone (02)92671428 for prices, please quote the item number on the website if available when you phone.

Please phone us on 02.92671428 or visit our showroom premises in Sydney for more information.

2) What is the best way to navigate the website?
HOW TO NAVIGATE THE WEBSITE
At the moment we are ¾ of the way through the website so some of the links etc are yet to complete. The best way to find the product you are looking for will be to click onto your respective customer type button on the left of this page, and then click the product list for that category. If you are not sure which customer category you are in, then just click the All categories button.
While we are setting up the website if you have a question about a product on the product page please phone us on 02.92671428.

3) What is the best way to contact Photios Bros Pty Ltd?
Option 1 :By phone on 02.92671428 as this is the best way to get an immediate answer.
Option 2 :Fax on 02.92671953
Option 3 : By email, however please also supply your landline phone number (as mobile phone calls are quite expensive) as we may need to call you back by phone to confirm details about your enquiry (eg : size, shape, colour or quantity) as we generally find many customers do not give us full details about the item they are interested in, and although this costs us more we are generally happy to phone customers to speed up the enquiry process. All part of the extra old fashioned customer service you will come to expect from Photios Bros.

4) How long has your company been in business?
Photios Bros Pty Ltd is the oldest wholesaler of beads, crystals and other fashion accessories in Australia having been established over 85 years ago.
Still in the same premises in the heart of Sydney next to the Quean Victoria Building and the Sydney Town Hall, the business is an icon of the fashion industry throughout Australia.

5) I cannot find the article I am looking for?
Please phone us on 02.92671428 as some of our products are not on the internet yet.

6) How can I order?
You can order several different ways : by visiting our shop in the heart of Sydney; by phone or by fax. See also the How to Order page for more information.

8) What is your address?
We are in the heart of Sydney. Within 2 minutes from Sydney Town Hall Train Station or Queen Victoria Building; at 66 Druitt Street Sydney NSW 2000. Nearest cross street Clarence Street.

9) How do I mail order?
For all three answers click on the "How to order" button at the top of this page.

10) If I require goods by tomorrow how can I get them in time?
Please call us before 3.00pm on any weekday and most of the time we can send out your order by express post which will get to most areas in Australia the next working day. As most of our articles we have in stock for immediate delivery.

11) Can I come into your your shop premises?
Yes anyone can come into our shop in the heart of Sydney, but please remember check our opening hours on the contact us page at the to of the page.

12) Can I get a sample of the item before I order them?
Please phone us on 02.92671428 and generally we are able to send you a sample of one or two articles at no charge before you order them. Obviously we are unable to send you a sample some of our more expensive articles such as jewellery, where as many of our beads, sequins, crystals, and trimming we can send you a sample first.

13) What is your policy for exchanges or refunds on goods?
We have a similar policy to many other jewellery shops or fabric shops.
Please choose carefully as we do not refund on any goods which where the customer has made the wrong choice.
We only exchange items under the following conditions :
a) The item is returned in its original condition and has not been used and where originally packaged is still in its original packaging unopened.
b) We do not exchange on items such as finished jewellery (e.g. : necklets or earrings etc), or items by the metre (e.g.: Any trimmings such as fringe, braid, beaded or sequin trimming etc). This is also the policy of most fabric shops.
c) Must show us the original receipt prior to exchange, and within 7 days of the purchase.
Note : Although we have taken every care to make sure the colours of the items are as close as possible to the actual colours there will be variations in colours from one computer monitor to another and in many cases (depending on the item or cost of the item) we can send you a up to 3 samples free of charge (this applies mostly to beads, sequins, crystals of smaller size, diamantes, sequin trimming, fringe, braid etc).

14) Is there a minimum order?
a) For visiting our shop in Sydney there is no minimum value : except that some items may have a minimum size packet sold such as seed beads the smallest quantity sold is $6.00 per 60 gram packet for most colours, or loose sequins at $5.50 for a 40 gram packet for most colours, or some crystals are sold by the dozen, or trimmings the minimum is generally 1 metre.
b) There is also no minimum for cash sales but there is a minimum of any card sales (credit or debit cards) of $30.00.

15) Is there a discount for bulk purchases?
There is a discount for most items when purchasing a bulk amount. Please phone for the bulk price.

Still completing remainder of FAQs

CONTACT INFORMATION
As the website is a work in progress the best method to contact us is via the phone.
Even when the website is fully up and running, although we can also communicate via email, the best method will still be by phone as this will allow us to ask the such things as the shape, size or colour of an article required, without having to go back and forth with 3 or 4 emails to quote the exact article you may require.

Telephone : (02)92671428              International Telephone : + 61.2.92671428

Fax : (02)92671953

Address : 66 Druitt Street, Sydney 2000 Australia
                 (close to Queen Victoria Building and Sydney Town Hall)
                 (Nearest cross Street is Clarence Street)

Trading Hours : 9.00am - 5.00pm Mon-Fri (closed for 1 hour between 1.00pm - 2.00pm)
                         : 10.00am - 3.00pm Saturdays

Email address : sales@photiosbros.com.au :Please supply your landline telephone number (not a mobile number) with your email.

Product list

BEADS

CRYSTALS

DIAMANTES

DESIGNER STONES

PEARLS

SEQUINS & SEQUIN TRIMMING

BRAID

CORD

FRINGE & TASSELS

BEADED TRIMMING

OTHER TRIMMING

BUTTONS & BUCKLES

FEATHERS & FEATHER BOA

JEWELLERY COMPONENTS

JEWELLERY

MISCELLANEOUS

FREQUENTLY ASKED QUESTIONS

FEATHERS &
FEATHER BOA